Safe Luxury

Ralph Lauren Outlet - Security Tag Left on, is it safe to try and remove and how?

Ok, so we went away for the weekend and stopped in at a designer outlet on the way home. We spent over £100 in Ralph Lauren and when we got home they had left a security tag on two of the items. I thought it might be ok to try and get it off but I am scared to attempt to remove incase I rip or ruin the items. I live over 100 miles away from this store so taking it back is not an option. I have just called the store and they were rather unhelpful, no appology and I was told to drop in next time I pass, I will not be passing for a year or more! Either that or I can post it to them at my own cost ofcourse and they will take it off and return the items. I thought they may have arranged a courier so no cost and hassle for me but no, they weren't bothered. I said I'd think about it but I'm so furious they want me to pay to post it back when it's their fault. For the sake of £10 or so I will probably send it back but it's not about the money it's the principle of it. Why should I be out of pocket for their mistake. I asked if any other stores have the same security system, she said probably not, she didn't know. Couldn't even tell me if the nearest Ralph Lauren store could take it off for me as the outlet is run by a different company. The tag is round plastic at the back with a little steel thing that it goes into. Any safe ideas on how to get it off that will not tear it or ruin the actual security tag incase I still need to send it back?

Public Comments

1. Burn it until you reach the film
2. It depends what kind of tag it is. Some just have to be pulled apart with pressure being applied to the right places. Look on the larger, flatter side of the tag. You should see two dimples or divots on each side. These are the points you have to apply pressure to while at the same time pulling off the other, smaller end. You can try squeezing each side with vice grips or plyers while pulling away from the clote. Anyway, it could also be that it's a magnet tag in which case you need a strong magnet. In any case, there are actually quite a few 'experts' who got really good at removing tags with the right tools, but I would suggest to you to send it back. It is not worth ruining the clothe over it.
3. Do not attempt to remove it yourself, some of these release a dye. Write to the Ralph Lauren web-site & explain your situation. Tell them that you are not happy with their customer service. But this may be a separate discounter not Ralph-Lauren. The store clerk may think you shop-lifted the dress.
4. Can't be safely removed without tearing the garment. If that could be done, no protection available even in store. Call the store. Who ever answers, don't say anything else, "YOU HAVE TWO MINUTES TO CONNECT ME TO SOMEONE WITH CAPACITY! NOW!" Don't hassle with a neardowell. Speak to management. Tell them that you will send it, AT THEIR OWN EXPENSE, BOTH WAYS! Tell them that you will enclose a copy, not original sales ticket. The ticket will identify the garment. Get names of the ones you speak to. If this doesn't get action, write a letter. Personal and Confidential, to the president. Registered, and bill them for the postage. Note all conversation, with names, times and dates. The squeaky wheel gets the grease. You can't use the garment.