Safe Luxury

Windows XP Home wont start up in either normal or safe mode?

Hi, can anybody help, My computer has been infected with Antivirus XP Pro, which I believe has been removed after installing and running the free trail version of AVG (I have not had the opportunity to confirm this as the following problem has made my computer useless). The problem that I now have is that when I switch the computer on, it goes through the start up procedure (i.e. BIOS – windows XP (black background) – windows XP (blue background) with account log in) as it always has done. When I click on any of the accounts the computer says loading your personal settings, the correct wallpaper for that account appears for approx 10-15 seconds then the computer restarts, if I leave the computer on the log in screen then it stays there for approx 20 – 30 seconds and then restarts. I have tried starting the computer in safe mode and the following happens:- a blue windows XP screen appears with 2 accounts (administrator and My own account). Whichever account you chose the following happens, the computer says “loading your personal settings…” the screen flashes black then returns to the blue screen saying “saving your settings…”. What can I do? I do not have an operating system disk as the OS was pre-installed with the PC. I would also rather not do anything to lose any file of the Harddisk as I have loads of photos and video on there as well as university notes and assignments. Many thanks.

Public Comments

1. hit f-12 at startup run full diag to see whats going on. you may need to download and burn to a disc a new OS or just buy a cheap new HDD you can get about a 320GB for about 50bucks. then get a cable to transfer the data back over.